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Last Updated: [August 20, 2025]

1. Introduction

Welcome to Freelancer Hub (“we,” “our,” or “us”). We operate the website [FreelancerHub.site] (the “Site”) and the associated services (collectively, the “Service”). We are committed to protecting your privacy and the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By registering for, accessing, or using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use the Service.

2. Information We Collect

We collect information that you provide directly to us and information about your use of the Service.

A. Information You Provide to Us:

  • Account Information: When you register as a Freelancer or Client, we collect information such as your full name, email address, phone number, profile picture, physical address, country of residence, and password.

  • Profile Information (Freelancers): We collect professional details you provide, including your skills, work experience, education, certifications, portfolio items (images, documents, links), resume/CV, service descriptions, and pricing structure.

  • Verification Information: To verify your identity and skills, we may collect government-issued identification, links to your professional social media profiles (e.g., LinkedIn), and require you to complete skill assessment tests.

  • Communication Data: We collect records of your correspondence with us (via email, WhatsApp, Telegram, etc.) and with other users through our platform's secure messaging system.

  • Financial Information: While we do not directly process payments, we facilitate transactions. For invoicing and financial reconciliation, we collect information such as your PayPal email address, bank account details (for wire transfers), or other payment processor information you choose to provide. We do not store sensitive card details on our servers.

  • Gig/Project Information: We collect information related to the projects you post (as a Client) or the gigs you create (as a Freelancer), including project descriptions, budgets, deadlines, and work deliverables submitted through the platform.

B. Information Collected Automatically:

  • Usage Data: We automatically collect information about your interaction with the Service, including your IP address, browser type, device information, pages visited, time spent on pages, clickstream data, and other diagnostic data.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our Service, hold certain information, improve user experience, and analyze trends. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To create, maintain, and secure your account.

  • To facilitate connections between Freelancers and Clients.

  • To vet, verify, and approve Freelancer profiles to ensure platform quality.

  • To process transactions and send related information, such as confirmations and invoices.

  • To provide customer support and respond to your inquiries.

  • To send you administrative messages, technical notices, updates, and security alerts.

  • To communicate with you about promotions, upcoming events, and other news about products and services offered by us (you may opt-out at any time).

  • To monitor and analyze trends, usage, and activities in connection with our Service to improve its functionality and user experience.

  • To prevent, detect, and investigate fraud, security breaches, and other potentially prohibited or illegal activities.

  • To enforce our Terms of Service and other policies.

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Union (EU) and European Economic Area (EEA), our legal basis for collecting and using your information depends on the context in which we collect it. We typically rely on the following bases:

  • Performance of a Contract: Processing is necessary to perform the contract with you (e.g., to provide the Service and facilitate connections).

  • Legitimate Interests: Processing is necessary for our legitimate interests in operating, improving, and securing our Service, provided those interests are not overridden by your rights.

  • Consent: We rely on your consent to use your information for marketing purposes. You can withdraw this consent at any time.

  • Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

5. How We Share and Disclose Your Information

We may share your information in the following situations:

  • With Other Users: Your public profile (for Freelancers) is visible to all users. When you engage in a project, your name, profile information, and gig details are shared with the connecting Client or Freelancer. Messages and files exchanged are visible to the recipient.

  • With Service Providers: We employ third-party companies and individuals to facilitate our Service ("Service Providers"), such as hosting, data analysis, customer service, email delivery, and marketing. These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • For Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

  • For Law and Safety: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose information to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

6. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access and receive a copy of your personal data.

  • The right to rectification of inaccurate or incomplete data.

  • The right to erasure (the "right to be forgotten").

  • The right to restrict processing of your personal data.

  • The right to data portability.

  • The right to object to processing based on legitimate interests or for direct marketing.

  • The right to withdraw consent where we rely on consent to process your data.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

9. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. These include encryption, secure socket layer technology (SSL), and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

10. Children's Privacy

Our Service is not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal data, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: privacy@freelancerhub.site

  • WhatsApp: +92 334 1478392

  • Postal Address: Maah Pvt Ltd (Maah LLC), Rahwali Cantonments, Near Fazal Center, Gujranwala, Punjab, Pakistan. 52230